Questions? Contact us at ryan@terptalk.ai
TerpTalk AI is a fully voice and webchat enabled assistant designed specifically for dispensaries, offering seamless 24/7 customer support. For phone service, TerpTalk handles the connection. For web chat, we'll send you a simple plugin to install on your site, or we can install it for you at no extra cost if you provide access to your website's code. To keep your product information current, we'll need API access to your menu system.
Click here to watch how TerpTalk AI transforms your dispensary's customer service
TerpTalk AI doesn't just answer questions — it takes and submits full orders at any time of day or night, even when your staff are offline. These late-night or early-morning orders are automatically placed into your system and ready for fulfillment when budtenders arrive. This solves the common issue of missed after-hours sales, helping dispensaries capture more orders and reduce customer drop-off due to unavailable staff. Turn every hour into a sales opportunity and boost customer satisfaction with true 24/7 service.
TerpTalk AI tracks each customer's purchases and shopping motivations — such as desired effects, flavors, price range, or preferred product types (e.g. top-shelf vs. discount items). The system builds a customer profile based on their behavior and sends automated follow-up messages (email or SMS) with tailored product recommendations, offers, or alerts. This boosts repeat purchases and long-term loyalty without requiring dispensary staff to manually track or message anyone.
Staff are alerted in real-time with: who placed the order, their contact info, pickup details, and their motivation for the product
Syncs with real-time menus through API access to your product data
Can route customers to the right store automatically
Install our plugin yourself or we'll do it for free with website access
Everything you need to transform your dispensary's customer service
Note: API access to your menu system is required for live product information.
Customized to match your brand voice and product knowledge
Install our plugin yourself or provide website access and we'll install it for free. We'll need API access to sync your menu
Customers call, place orders, and ask questions 24/7
You get order alerts and insights to help your team sell smarter
We're committed to keeping your AI assistant running smoothly. Whether you have a question, encounter an issue, or need help making adjustments, our team is here to assist you.
📧 Contact Email: support@terptalkai.com
🕒 Support Hours: Monday–Friday, 9:00 AM to 5:00 PM CST
Your active subscription to TerpTalk AI includes comprehensive support covering:
Experiencing an outage or customer-facing failure? Please include "URGENT" in your email subject line to ensure your request is triaged immediately.
The following services fall outside the scope of standard monthly support but may be available as part of a custom engagement or upgrade:
Effective Date: July 17th, 2025
This Subscription Service Agreement ("Agreement") is entered into by and between TerpTalk AI LLC, an Illinois limited liability company ("TerpTalk AI"), and the client subscribing to its services ("Client").
TerpTalk AI will design, build, and operate a customized AI assistant for Client's cannabis retail business. Services include:
All AI assistant logic, configuration, and backend infrastructure are managed solely by TerpTalk AI.
Client agrees to:
Client is not authorized to directly modify or manage the assistant's logic or infrastructure.
TerpTalk AI is not liable for business losses, lost sales, or damages resulting from:
The AI assistant is provided "as is" and "as available", without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or system availability.
To the maximum extent permitted by law, TerpTalk AI's total liability under this Agreement shall not exceed the amount paid by Client in the three (3) months preceding the event giving rise to the claim.
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. Any legal disputes shall be resolved in the courts located in Illinois.
This Agreement constitutes the full and complete understanding between the parties and supersedes all prior agreements or understandings, written or oral.
By subscribing to the TerpTalk AI service, the Client acknowledges and agrees to the terms of this Agreement.
Effective Date: July 18th, 2025
TerpTalk AI LLC ("TerpTalk AI," "we," or "us") respects your privacy. This Privacy Policy describes the types of personal information we collect through our website and services (the "Services"), how we use that information, and your rights and choices. By using our Services, you consent to the practices described in this Privacy Policy.
We may collect information that identifies you or relates to you as an individual ("Personal Information") through your interaction with our Services. This includes:
We use Personal Information for the following purposes:
We may also use Personal Information to develop new features, and in limited cases, for interest-based advertising (see below).
We do not sell or rent your Personal Information. We may share information:
We use cookies, device identifiers, and similar technologies to:
Cookies may be session-based or persistent. You can manage cookie preferences through your browser settings.
We also use Google Analytics and similar services to understand how users interact with our site. For more details, refer to their respective privacy policies.
We may show personalized content or advertising within the Services based on your activity and preferences. This does not include use of personal identifiers like your name or email address. You may opt out of such advertising by adjusting your cookie or browser settings.
By providing your email or phone number, you consent to receiving transactional and service-related messages. You may also receive promotional messages, which you can opt out of using unsubscribe links or by contacting us.
You agree that we may use SMS or phone contact to deliver service alerts or system notices where applicable. Message and data rates may apply.
We use industry-standard safeguards to protect your Personal Information. These include technical and organizational measures to reduce risks of unauthorized access, loss, or misuse.
We retain Personal Information only as long as needed for operational, legal, or contractual purposes.
Depending on your location, you may have the right to:
To exercise your rights, contact us at ryan@terptalk.ai
Our Services are operated in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S., and you consent to that transfer.
We may update this Privacy Policy periodically. If material changes are made, we will notify you through the Services or by other means. Continued use of the Services after such updates constitutes acceptance.
For questions about this Privacy Policy or your data:
TerpTalk AI LLC
ryan@terptalk.ai
This Privacy Policy applies solely to TerpTalk AI and its Services, and not to third-party services or platforms that may be integrated by clients through API configuration.
Please leave us a quick message or email introducing yourself, your business, and which TerpTalk AI services you're interested in.